Shipping & Return Policy

 

Shipping Information:
All orders ship from our store in Tupelo, Mississippi. In stock orders received Monday - Friday will ship the following business day via USPS. 

Lost / Stolen / Damaged Parcels:

We cannot be held responsible for lost or stolen parcels.

Once your parcel leaves our hands, it is the responsibility of the carrier to deliver your parcel. By purchasing you adhere to these conditions. In the unlikely event your parcel has not arrived or has arrived damaged, you can look into making a claim with the carrier.

Please contact us at cottontailandco20@gmail.com for any details they require to assist with your claim. The outcome of this claim is out of our control and we are unable to make any influence on the carriers decision.

Return Policy:

Returns are accepted for store credit only within 14 days of merchandise ship date.  Items must be in new condition (tags must be attached, no signs of wear, no smell) Cottontail & Co. has the right to review all returns and if not received in new condition, we cannot issue a store credit.  

To return your product, you should mail your product to: 1207 Nelle Street Tupelo, Ms 38801

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. 

Please make sure to include your name or order number in the package

We recommend using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item. Please make sure to keep your tracking number incase this happens!

Return address:1207 Nelle Street, Tupelo, Ms 38801

Late or missing returns 
Please allow 3-5 business days for returns to be processed. A store credit code will be issued via email or phone number provided by the customer. If you haven’t received your store credit code within 5 business day of the return showing delivered, please contact us at cottontailandco20@gmail.com  

FINAL SALE ITEMS: 
Sale items, embroidered items, custom order items, pre order items, socks/tights, teething items, seasonal items which include: back to school, pumpkins, turkey/Thanksgiving, holiday/Christmas, Valentines, patriotic holidays, Halloween. No exceptions. 

Order Cancellation:
Once an order is placed and shipping confirmed, we cannot approve a cancellation. If order is cancelled prior to shipping confirmation, store credit will be applied to customers account. If a sizing change needs to be applied, please email cottontailandco20@gmailcom and we will adjust sizing.